For property owners and managers of any type of multi-family building or property, hiring a water utility management company offers several important benefits. It also adds value to the property as tenants with smart meters on their units can manage their water bills and be rewarded for conserving water with a lower monthly bill.
Hiring a water utility management company does not have to be a complicated job. However, there are some common mistakes to avoid when making the selection. By avoiding these mistakes, it will be easy to find a top service to partner with for years to come.
Hire an Experienced Management Service
As with any type of business, the less experience the company has, the greater the risk of problems, oversights, and glitches in getting the program up and running. For a multifamily building or property new to smart meters, these types of problems can often lead to distrust with tenants.
To avoid this issue, simply choose a water utility management service with years of experience. These companies have secure websites where customers can pay, they have secure logins for property owners and managers to monitor water use, and they monitor their systems proactively.
Not Considering Your Options
It will be important to compare the various services and not just select the first company. Different companies may provide better end-user experiences, including offering a greater range of payment options. The ability to take major credit cards, echecks and debit cards is a good match for most people.
The various companies will also provide property owners and managers with different types of information. Some only provide limited access to data while others provide property owners and managers with the data they need to understand water usage across their property or properties.