Managing an airline full of people can be extremely complex and if the right system is not implemented it can become hectic to a point where an airline may have to close. Passengers can very quickly become displeased and the only way to keep them happy is to offer the best service from when they book their flight to when they flight ticket expires. The Airline Passenger Service System helps airline companies both big and small manage their passengers in an easy way.
The system is used by over 25 leading airlines including Air New Zealand, BMI, and Cathay Pacific. They use this system because it is split into several different components which can be synchronized to create a free flowing passenger service network.
Each of the components can be used for a particular part of the passenger service process. The components include:
The Passenger Service System: This component takes care of the passenger’s flight ticket reservation process. The system does not only handle the ticket reservation process. It is flexible and adaptable meaning that flight information can be automatically edited and updated.
The Departure Control System: this system handles the passenger information when they want to board the flight. It automatically assigns seat numbers and also has a baggage handling systems and load balance systems. The system has many benefits, one of them is it seamlessly integrates with the existing systems regardless of the technology platforms, therefore protecting the clients previous investments and making the installation and implementation process easy.
The Passenger Loyalty System: customers who travel frequently should be rewarded because they are the people that keep your business running. This component of the system keeps record of certain information about you clients and you can reward them as you wish. This can be either by air miles or some sort of point system. They receive a card which can have points automatically added every time they use your company or company product. It is up to you how you reward them.
As you can see this service system offers a lot of benefits and they will all add value to your business and at the same time customers will remain satisfied and most likely use your airline the next time they travel.
