Choosing a Third-Party Logistics (3PL) provider is not always an easy task. There are a lot of different companies offer different services, packages, and options, and all can sound like they are offering the ideal services for your logistics needs.
In reality, there is no one size fits all to third party logistics. In fact, the top 3PL providers will make it a point to listen to your needs and then create a service that is just what your business requires. A good first step in choosing a provider is to eliminate any company pushing one package without even listening to your needs or knowing the details of your business.
Experience in the Industry
It is well worth your time to find out how long 3PL providers have been in business. While a new company may have brand new trucks and equipment, they may not have the experience, expertise, and connections in the industry to be effective at coordinating services and getting the job done.
By choosing a provider with a solid track record both as a 3PL service company as well as experience in your industry, you are on the way to a positive working relationship.
Customer Service
How you are treated by 3PL providers when calling in to ask questions and verify information about their services and pricing should also be a consideration. If you are constantly put on hold, are leaving voicemail messages that are not returned or if you are given misinformation or incorrect information, cross this provider off the list of possibilities.
Good customer service should never be overlooked. After all, you want to know if that if there is a question, concern or problem that your call will get the attention needed to correct the concern and ensure the issue doesn’t repeat.
