Computer problems can range from the need for a simple two-minute fix to major repairs that take hours or days. Calling a manufacturer or company for technical support is something many individuals do when problems arise. Slowness, signs of malware, malfunctioning parts, a blue screen of death, and data loss are all good reasons to seek assistance. Many companies that contain the name Geeks! provide general technical support for both Windows and Mac computers.
Remote Support
Depending on the nature of the problem, it may be possible to seek help over the phone from a company that provides IT Shared Services Omaha NE. With advances in remote access software, technical support representatives can access a computer remotely, run troubleshooting tools, and make repairs. In the case of malware infections, software glitches, and troubleshooting tests, a call or chat session will probably do the trick.
The support representative may need assistance from the computer’s owner to perform some troubleshooting tasks such as power cycling machines and signing into applications that need user names and passwords for access. Before granting someone remote access to a computer, ensure that the company has been contacted and verified first. Some scammers make random cold calls claiming a computer has issues and coerce owners into granting remote access.
In-Person Support
While some problems can be resolved remotely, there are some issues that will require an on-site technician. Hardware troubleshooting, hardware replacement or repair, re-installing a computer’s operating system, and resolving problems where the troubleshooting steps did not lead to a correct diagnosis are common reasons. Many companies provide on-site support within the owner’s home or have retail locations where the owner can bring in the device. Ensure the company is reputable, has a Better Business Bureau rating, and the technicians have industry certifications or training before proceeding.
Many need to seek assistance when they start experiencing problems with their computer. Without expert technical knowledge and troubleshooting, it can be difficult to know what is wrong and what needs to be done to fix the problem. Start with the manufacturer if the device is still under warranty or the owner has a paid support contract. Otherwise, look for companies that provide general hardware and software support. Contact Geeks! For more information!